How can we help you?

We deliver within 3–5 business days across India. Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune) typically receive orders in 2–3 days.

Yes, we ship to all serviceable pin codes across India via reputed courier partners. Enter your pin code at checkout to confirm serviceability.

Yes. Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also check order status under My Account → Orders.

COD is available for orders up to ₹10,000. For higher-value orders, we accept UPI, net banking, and all major debit/credit cards via Razorpay.

We offer a 7-day no-questions-asked return window from the date of delivery. The device must be in the same condition as received — undamaged, with all accessories.

Go to My Account → Orders → select the order → click 'Request Return'. Our team will arrange a free pickup within 24 hours.

Once we receive and inspect the returned device, refunds are processed within 3–5 business days to your original payment method. COD refunds are processed via bank transfer.

Please record an unboxing video before opening. If the device arrives damaged, contact us within 24 hours with the video and we'll replace or refund immediately.

All devices come with a 3–6 month ReverseStore warranty covering hardware defects. The exact warranty period is listed on the product page.

The warranty covers hardware malfunctions — display issues, battery defects, speaker/mic failures, and camera problems. It does not cover physical damage, water damage, or software issues caused by the user.

Contact our support team via WhatsApp or email with your order ID and a description of the issue. We'll arrange device pickup, repair, or replacement at no charge.

Most devices are out of Apple's original warranty period. However, all devices are covered under ReverseStore's own warranty as described above.

We accept UPI (PhonePe, GPay, Paytm), net banking, all major debit/credit cards, and Cash on Delivery (for orders under ₹10,000).

Yes. All online payments are processed via Razorpay, a PCI-DSS compliant payment gateway. We never store your card details.

Yes. Every order includes a full GST invoice that is valid for business reimbursement and expense claims.

Yes. Add your company's GSTIN at checkout and your invoice will reflect the business name and GSTIN.

Every device we sell passes a 50-point internal quality check — covering display, battery health, cameras, speakers, microphones, biometrics, charging, and more. Devices that don't pass are not listed for sale.

Excellent: Like new, no visible scratches or wear. Good: Minor signs of use, fully functional. Fair: Visible wear marks, all functions work perfectly.

Yes. Every device is verified against Apple's official IMEI database to confirm it is not blacklisted, network-locked, or reported stolen.

We only sell devices with a battery health of 80% or above. The exact battery health percentage is displayed on every product listing.

Register as a seller, complete KYC verification, and submit your device details through the seller portal. Our team will evaluate and offer a price within 24 hours.

We currently buy iPhones (iPhone 11 and above), MacBooks (2018 and above), iPads, and Apple Watches. All devices must be factory reset and free from iCloud activation lock.

Once your device clears QC, payment is processed within 2–3 business days via NEFT/IMPS to your registered bank account.

You'll need a valid government-issued photo ID (Aadhaar, PAN, or Passport), a bank account for payment, and GST registration if selling as a business.